superaceplus Privacy Policy

1 Introduction

superaceplus operates the online gaming platform at superaceplus.app, which serves registered players across the Philippines. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide when you register, verify your identity, make deposits and withdrawals, or interact with any part of our platform.

By creating an account and using superaceplus, you acknowledge that you have read and understood this Privacy Policy. This document should be read alongside our Terms and Conditions, which govern the overall use of the platform.

2 Data We Collect

superaceplus collects personal data through several points of interaction. The categories of data we may collect include:

We collect only the data that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data such as biometric identifiers beyond what is required for standard photo ID verification.

3 Why We Collect Your Data

Every category of data listed above is collected for a specific reason. superaceplus does not gather data speculatively or without a clear operational or legal basis. The primary reasons we collect personal data are:

• Account creation and management — to set up and maintain your player account on the platform.
• Identity verification (KYC) — to confirm that you meet the minimum age requirement of 21 and are who you say you are before processing withdrawals or granting access to live casino games.
• Transaction processing — to facilitate deposits and withdrawals in Philippine Peso through your chosen local payment channel.
• Fraud prevention and security — to detect and investigate suspicious activity, protect accounts from unauthorised access, and prevent money laundering or bonus abuse.
• Platform improvement — to understand how players use superaceplus so we can improve game selection, interface design, and overall player experience.
• Customer support — to respond to your queries, resolve disputes, and process responsible gaming requests such as self-exclusion.
• Legal and regulatory compliance — to meet any obligations imposed on us by applicable laws covering data protection, anti-money laundering, and financial record-keeping.

4 How Your Data Is Used

Data collected on superaceplus is used internally by the platform team for the purposes described above. Here is a more specific breakdown of how different data types are used in practice:

• Your email address and Philippine mobile number are used to send account notifications, OTP codes for login authentication, and important platform updates. We do not send unsolicited marketing emails without your consent.
• Your date of birth and government-issued ID are used exclusively to confirm that you are at least 21 years old and to complete identity verification. This data is not used for profiling or targeted advertising.
• Your financial data — including payment channel references and transaction history — is used to process deposits and withdrawals in PHP and to maintain accurate records of your account balance.
• Technical data such as your IP address and device information is used to detect unusual login activity, prevent account takeovers, and ensure the platform functions correctly across different devices and browsers.
• Aggregated and anonymised usage data may be used to identify which game categories are most popular and to guide platform development decisions. This data cannot be traced back to any individual player.

5 Data Sharing with Third Parties

superaceplus does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. Data may be shared with third parties only in the following limited circumstances:

• Payment processors — when you deposit or withdraw in PHP via GCash, Maya, Philippine online banking, or bank transfer, the relevant transaction details are shared with the payment provider as necessary to complete the transaction. Each provider operates under its own privacy terms.
• Identity verification services — KYC document checks may be supported by a third-party verification provider. Any such provider is contractually bound to process your data only for verification purposes and to maintain appropriate security standards.
• Legal and regulatory bodies — where required by applicable Philippine law, court order, or legitimate regulatory request, superaceplus may disclose personal data to the relevant authority. We will only disclose what is strictly required.
• Fraud prevention and security partners — anonymised or aggregated signals may be shared with fraud detection services. These services do not receive your full profile or financial history.

Any third party that receives personal data from superaceplus is subject to confidentiality obligations and is not permitted to use that data for any purpose beyond the specific service they provide to us.

6 Cookies and Tracking Technologies

superaceplus uses cookies and similar technologies to ensure the platform works correctly, remember your session, and understand how players navigate the site. Cookies are small text files stored on your device when you visit the platform.

The types of cookies we use include:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during your visit. The platform cannot operate correctly without these.
• Analytics cookies — help us understand which pages are visited most often, how long players stay on each section, and where they navigate to next. This data is aggregated and does not identify individual users.
• Security cookies — used to detect and prevent fraudulent logins, bot activity, and cross-site request forgery.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in and use certain features of superaceplus. Disabling analytics cookies does not affect your ability to play or transact on the platform.

7 Data Retention

superaceplus retains personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and maintain accurate financial records.

• Account registration data is retained for the lifetime of your account and for a defined period after account closure.
• KYC documents and verification records may be retained for a longer period where required by anti-money laundering or financial compliance obligations.
• Transaction records in PHP are retained for the period required by applicable Philippine financial recordkeeping rules.
• Support correspondence is retained for a reasonable period to maintain service continuity and resolve any follow-up queries.

When data is no longer required and no legal obligation to retain it exists, superaceplus takes reasonable steps to securely delete or anonymise it.

8 Security Measures

Protecting your personal data is a practical priority for superaceplus, not just a policy statement. The platform applies multiple layers of technical and operational security to reduce the risk of unauthorised access, data loss, or misuse:

• SSL encryption is applied to all data transmitted between your device and superaceplus, protecting your registration details, login credentials, and transaction information in transit.
• OTP authentication is used to verify your identity at login and for sensitive account actions, adding a layer of security beyond your password.
• Access controls limit internal access to personal data on a need-to-know basis. Not all staff members have access to all categories of player data.
• Secure storage practices are applied to KYC documents and financial records, with encryption at rest where applicable.
• Activity monitoring is used to detect unusual patterns that may indicate account takeover attempts or fraudulent activity.

While superaceplus takes data security seriously, no online platform can guarantee absolute security against all possible threats. You can help protect your account by using a strong unique password, keeping your OTP codes private, and logging out of the platform when using a shared or public device.

9 Your Data Rights

As a registered player on superaceplus, you have the following rights regarding your personal data:

• Right to access — you can request a summary of the personal data superaceplus holds about you.
• Right to correction — if any personal data we hold is inaccurate or incomplete, you can request that we correct it. You can also update basic account details directly from your account settings.
• Right to deletion — you can request deletion of your personal data where there is no legal or contractual basis for continued retention. Note that certain financial and identity records may need to be retained for compliance purposes even after account closure.
• Right to object — you can object to specific uses of your data, such as receiving platform communications beyond essential account notifications.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact the superaceplus support team at [email protected]. We will respond to your request within a reasonable timeframe and may need to verify your identity before actioning certain requests.

10 Children and Minors

superaceplus is strictly an adult platform. Registration and use of the platform is only permitted for individuals who are at least 21 years of age. We do not knowingly collect personal data from anyone under the age of 21.

Age verification is conducted as part of the KYC process before full account access is granted. If superaceplus becomes aware that a person under the age of 21 has registered an account, that account will be permanently closed, any balance will be forfeited, and all associated personal data will be reviewed and handled in accordance with this policy and applicable law.

If you believe a minor has registered on the platform, please contact us at [email protected] so that the matter can be investigated and resolved promptly.

11 Changes to This Privacy Policy

superaceplus may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or data handling practices. When material changes are made, the revised policy will be published on this page with an updated review date.

Continued use of the superaceplus platform after a revised Privacy Policy is published constitutes acceptance of the updated terms. If you disagree with any changes, you should stop using the platform and may request account closure by contacting [email protected].

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way superaceplus handles your personal data, please reach out to our support team. We are committed to responding to data-related enquiries in a timely and transparent manner.

You can contact us at: [email protected]

For general platform questions and answers, visit the FAQ page. For information about responsible gaming tools including self-exclusion, visit the Responsible Gaming page.